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Email Use Reconsidered in Health Professions Education
Jennie C. De Gagne;
Yesol Yang;
Sharron Rushton;
Paula D. Koppel;
Katherine Hall
ABSTRACT
Email has become a popular means of communication in the past 40 years with more than 200 billion emails sent each day worldwide. When used appropriately, email can be an effective and useful form of correspondence, although improper practices such as email incivility can present challenges. Email is ubiquitous in education and healthcare, where it is used for student-to-teacher, provider-to-provider, and patient-to-provider communications, but not all students, faculty, and health professionals are skilled in its use. This paper examines the challenges and opportunities posed by email communication in health professions education and reveals important deficiencies in training as well as steps that can be taken by health professions educators to address them. Recommendations are offered to help health professions educators develop approaches to teaching email professionalism.
Citation
Please cite as:
De Gagne JC, Yang Y, Rushton S, Koppel PD, Hall K
Email Use Reconsidered in Health Professions Education: Viewpoint