JMIR Publications

ABSTRACT

Abstract: The COVID-19 Pandemic has accelerated the telehealth tipping point in the practice of family medicine and primary care in the United States, making telehealth not just interesting but also medically necessary. In a matter of two weeks, with aggressive social distancing requirements, our frontline primary care clinicians moved from seeing their patients face-to-face in their offices, to virtual care from both their offices and now their homes. In the process, there was limited time for formal and traditional strategic planning for this seismic shift in the practice of medicine. In this reflection, we share lessons learned and best practices for physicians and other clinicians moving from the frontlines to what we call the “frontweb” of care. We offer 8 best practices we have discovered that make this transition to virtual telehealth as seamless as possible, while ensuring “webside” success.