JMIR Publications

ABSTRACT

Background:

In the Veterans Health Administration (VHA), mental health providers (MHPs) report the second highest level of burnout after primary care physicians. Burnout is defined as increased emotional exhaustion and depersonalization, and decreased sense of personal accomplishment at work.

Objective:

This study aims to characterize variation in MHP burnout by VHA facility over time, identifying workplace characteristics and practices of high performing facilities.

Methods:

Using both qualitative and quantitative methods, we will evaluate factors that influence MHP burnout, and their effects on patient outcomes. We will compile annual survey data on workplace conditions and annual staffing and productivity data to assess same and subsequent year provider and patient outcomes reflecting provider and patient experiences. We will conduct interviews with mental health leadership at the facility level and with front-line MHPs sampled based on our quantitative findings. We will present our findings to an expert panel of operational partners, VA clinicians, administrators, policy leaders and experts in burnout. We will reengage with facilities that participated in the earlier qualitative interviews, and will hold focus groups that share results based on our quantitative and qualitative work combined with input from our expert panel. We will broadly disseminate these findings to support the development of actionable policies and approaches to addressing MHP burnout.

Results:

This study will assist in developing and testing interventions to improve MHP burnout and employee engagement. Our work will contribute to improvements within VHA, and will generate insights for healthcare delivery, informing efforts to address burnout.

Conclusions:

This is the first comprehensive, longitudinal, national mixed methods study that incorporates different types of MHPs. It will engage MHP leadership and front-line providers in understanding facilitators and barriers to effectively address burnout.