Previously submitted to: Journal of Medical Internet Research (no longer under consideration since May 10, 2021)
Date Submitted: Aug 27, 2020
The Establishment and Practice of Pharmacy Care Service Based on Internet Social Media: Telemedicine in Response to the COVID-19 Pandemic
Background:
For patients with chronic diseases requiring long-term use of medications who are quarantined at home, the management of medication therapy during the COVID-19 epidemic is a problem that pharmacists urgently need to discuss and solve.
Objective:
To establish and launch an telepharmacy framework to implement pharmaceutical care during the COVID-19 epidemic.
Methods:
To establish a remote pharmaceutical service model based on a medication consultation service platform under the official account of the "Beijing Pharmacists Association" on the social software WeChat app, obtain the medication consultation records from February 28 to April 27, 2020, during the worst period of the epidemic in China, and perform a statistical analysis of the information about the patients seeking consultation, consultation process, content and follow-up results.
Results:
The medication consultation service system and telepharmacy service model based on social software were established in February 2020. The "Cloud Pharmacy Care" platform had 1432 views and 66 followers and completed 39 counselling cases in two months. Counselling was available for patients of all ages; of the 39 cases, 82.05% of patients were young and middle-aged. During the COVID-19 epidemic, the long-term medication usage problems of patients with chronic disease were effectively addressed using "Cloud Pharmacy Care". In the consultation, 35 cases (89.7%) were related to the use of medicines or health products, and 4 cases (10.3%) involved disease state management and the use of supplements. The top five drug-related issues included the selection of medications, the dosage and usage of drugs, medications for special populations, medication therapy management of chronic diseases, and adverse drug reactions . All consultations were completed within 4 hours, with a positive review rate of 97.4%.
Conclusions:
During the COVID-19 epidemic, a remote pharmacy service "Cloud Pharmacy Care" based on the social software WeChat app was quickly constructed and applied to solve the medication-related problems of patients and the public during home quarantining. This timely and interactive consultation mode helps to carry out medication therapy management for chronically ill patients and improves patients' medication compliance, improves medical quality and plays a positive role in promoting the popularization of safe medication knowledge.
Clinicaltrial:
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