Previously submitted to: JMIR Formative Research (no longer under consideration since Mar 23, 2022)
Date Submitted: Jul 10, 2020
Warning: This is an author submission that is not peer-reviewed or edited. Preprints - unless they show as "accepted" - should not be relied on to guide clinical practice or health-related behavior and should not be reported in news media as established information.
Perception and satisfaction in telemedicine on Mental Health among professionals during the COVID outbreak. A real-world experience on telepsychiatry.
ABSTRACT
Background:
There are previous experiences on the perception of patients with the use of telemedicine (TM). After break down caused by pandemic Covid19 crisis, mental health professionals in Spain should develop their work in a telematics way.
Objective:
Explore about the perceptions and interests of mental health professionals who have performed TM in the pandemic situation.
Methods:
An Ad-hoc questionary on the perception of the TM, the Work Satisfaction Questionnaire of Font Roja, and questions on patients satisfaction ere used. The data collected included 112 professionals of the Psychiatric Service who began to perform TM massively on March 16, following the alarm status declaration for ten weeks. More than 12.000 medical consultations were carried out on the phone.
Results:
High levels of satisfaction was detected among professional TM would function as a complement to the traditional system of face-to-face visits (n-112, f-109, 96.5%), only 9.7% (f-11) believed that the telematic system would completely replace face-toface visits. 60,8% did not consider this a monotonous work. The older the health workers were, the more satisfied they felt on their telephone follow-up consultation. The higher the previous experience the more satisfaction was showed. There are gender differences and women seems to be more adapted.
Conclusions:
TM can be implemented without much effort, although the time, methods and resources used must be managed. Satisfaction among professionals is high, especially among those with more clinical experience. Patient satisfaction must be contrasted. Clinical Trial: This study is not a trial
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