Previously submitted to: JMIR Medical Informatics (no longer under consideration since Apr 09, 2019)
Date Submitted: Mar 14, 2019
Open Peer Review Period: Mar 18, 2019 - Apr 9, 2019
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Monitoring Mental Health Care services using Business Analytics : A Case Study
Background:
Monitoring health care activities is the first step for health stakeholders and health professionals to improve quality and performance of health care services. However, monitoring remains a challenge for health care facilities especially in developing countries. Fortunately, advances in business analytics address this need.
Objective:
To demonstrate the use of business analytics descriptive techniques on electronic medical records and to describe business analytics adoption challenges in the University Psychiatric Centre (CPU) of Casablanca, Morocco.
Methods:
Business analytics descriptive techniques were applied on three years electronic medical records of CPU outpatient consultation. Monitored mental health key metrics concern quantitative assessment of acts, mental health disorder’s frequency, psychiatric drugs prescription, health professional’s performance, patient geolocation and outpatient care wait time. Three annual feedback meetings based on business analytics reports took place.
Results:
Over the three monitored years, monthly Medical Record Order Entries (MROE) increased significantly. Physicians improved their personal recording. Schizophrenia, depression and bipolar disorders were noted at the top of diagnosis. Antipsychotics are the most prescribed drugs and an average decrease of 12 minutes per year in outpatient care wait time was noted.
Conclusions:
Business analytics allowed CPU to monitor mental healthcare outpatient activity and to make informed decisions. Yet, challenges should be addressed to step forward in order to become a data-driven health care facility mainly in the organizational dimension of the decision-making process and in the definition of key metrics in response to strategic needs.
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